Shipping policy

Updated June 2026

We ship Doodio orders worldwide and we'll always be upfront about timelines. Pet grooming kits aren't fast fashion, and we'd rather set the right expectation than overpromise. Here's exactly how it works.

Processing Time

After you place an order, we need a little time to prepare and dispatch it.

• Standard processing: 2 to 5 business days before your order ships
• During major sales (EOFY, Black Friday, holiday season), processing may take an additional 2 to 4 business days
• Orders placed on weekends or public holidays begin processing the next business day

You'll receive a shipping confirmation email with a tracking number once your order leaves our fulfillment partner. Please note: tracking can take up to 3 to 5 business days to activate after the email lands, depending on the carrier.

Shipping Times

Shipping time starts the day your order ships, not the day you place it. Total time from order to delivery includes both processing and shipping.

United States

Canada

United Kingdom, Europe, Australia, New Zealand

Rest of World

We ship to most countries. Rates and estimated timelines are calculated at checkout based on your destination. Some remote regions may take longer than the windows above. If we can't ship to your country, you'll see a message at checkout — email support@doodio.store and we'll see what we can do.

Free Shipping Threshold

Orders over $35 within the United States qualify for free standard shipping, applied automatically at checkout. No code needed.

International free shipping thresholds vary and are shown at checkout. The threshold is calculated on the product subtotal before tax and shipping.

Why It Takes Time

We work with carefully vetted fulfillment and manufacturing partners overseas so we can keep prices fair and quality high. That means a longer journey than a same-warehouse order, but it also means:

• Hand-finished products inspected before they leave the warehouse
• Lower prices than retail-store equivalents
• Less product waste from overstocked local inventory

We appreciate your patience and we'll always do our best to keep you informed if anything changes.

Tracking Your Order

When your order ships, you'll receive an email with a tracking link.

• Tracking typically activates 3 to 5 business days after the email is sent
• Tracking updates may pause for several days at a time while your package moves between carriers, especially when crossing international borders. This is normal.
• If your tracking has not updated for more than 10 business days, email support@doodio.store with your order number and we'll investigate.

Order Status Timeline

Here's a rough timeline to help you understand where your order is at any point:

1. Day 0: Order placed, confirmation email sent
2. Days 1 to 5: Processing, order prepared for dispatch
3. Day 5 to 10: Shipping confirmation email with tracking number
4. Day 10 to 15: Tracking activates, package in transit
5. Day 14 to 30: Delivery, depending on destination

Sound long? It can be — but every package gets where it's going.

Lost or Stuck Packages

International shipping can occasionally hit delays — customs, weather, carrier handovers. Most apparent "stuck" packages resolve themselves within 7 to 10 days.

If your package shows as delivered but you didn't receive it:

1. Check with neighbors, building reception, and the safe-drop location your carrier uses
2. Wait 72 hours — many "delivered" status updates resolve as the carrier catches up
3. If it still hasn't shown up, email support@doodio.store with your order number. We'll file a claim with the carrier.

For packages that are genuinely lost (carrier confirms no movement for 30+ days from dispatch), we'll either reship or refund at our cost.

Damaged in Transit

If your order arrives damaged, email support@doodio.store within 7 days of delivery with:

• Your order number
• A photo of the item
• A photo of the outer packaging

We'll send a replacement at no cost. No return required.

International Shipping, Customs and Duties

International orders may be subject to import duties, taxes, customs fees, and brokerage charges imposed by the destination country. These are the customer's responsibility and are not included in our shipping rates or order total.

• The amount varies by country and by the contents of the order
• The carrier (or your local customs office) will contact you if duties are owed
• Refusing to pay duties may result in the package being returned to us at your cost
• Customs may also occasionally inspect packages, which can add 5 to 10 business days to delivery

If a package is returned to us because duties were refused, we'll refund the product cost minus original shipping and any return shipping fees.

PO Boxes, APO/FPO, Military Addresses

We can ship to:

• US PO Boxes (Standard Shipping only)
• APO/FPO/military addresses (allow an additional 7 to 14 business days)

Address Changes and Order Cancellations

Once an order is placed, the window to change or cancel is limited because our fulfillment partners pick up orders in regular batches.

• Within 12 hours of placing the order: email support@doodio.store with your order number and the requested change. We'll do our best.
• After 12 hours: the order is usually already with the fulfillment partner. We can't guarantee changes, but it doesn't hurt to email and ask.
• After shipping: address changes need to be made directly with the carrier using the tracking link.

We are not responsible for orders shipped to incorrect addresses entered at checkout. Please double-check your address before placing the order.

Multiple-Item Orders

If your order contains multiple items, they may ship in separate packages from different fulfillment locations and arrive on different days. That's not an error — it's how we move different products through different supply chains.

You'll receive separate tracking numbers for each shipment as they leave.

Carriers We Use

We work with a network of international and last-mile carriers including USPS, Yanwen, YunExpress, ePacket, DHL, and local national posts depending on your destination. The exact carrier for your order is shown in your shipping confirmation email.

A Note From Us

We're a small team and we work hard to keep our products affordable, well-made, and shipped reliably. International shipping is slower than buying off a shelf nearby, but we believe what you get at the end is worth the wait.

If anything about your order is unclear, please email us first — we'd rather hear from you while there's still time to help than after.

Contact Us

Email: support@doodio.store
Hours: Monday to Friday, 9am to 6pm GMT
Response time: within 1 to 2 business days

Thanks for choosing Doodio. Your pet is family, and we treat your order like it.