Refund policy

Updated June 2026

At Doodio we want every pet parent to love their grooming kit. If something isn't right, we'll make it right.

30-Day Happy Pet Guarantee

You have 30 days from the day your order is delivered to request a return for any reason. Your pet didn't take to the brush? The wipes weren't right for your puppy's ears? Email us. No quizzes, no fine print.

Eligibility

To be eligible for a return, the item must be:

  • Returned within 30 days of delivery
  • In its original packaging where possible (used items are fine, we know pets get involved)
  • Accompanied by your order number or order confirmation email

The following items cannot be returned:

  • Gift cards
  • Final-sale or clearance items (clearly marked at checkout)
  • Items damaged through misuse (chewed handles, dropped electronics, etc.)

How to Start a Return

  1. Email us at support@doodio.store with your order number and a quick note about why you'd like to return.
  2. Within 1 business day we'll reply with a prepaid return label (US orders) or return instructions (international orders).
  3. Drop the package at any carrier location. Keep the tracking number.
  4. Once we receive and inspect the return, we'll issue your refund within 3 business days.

Refunds

Refunds are issued to the original payment method.

  • Cards: typically appear within 5 to 10 business days, depending on your bank
  • Shop Pay / PayPal: typically within 1 to 3 business days
  • Buy Now Pay Later (Klarna, Afterpay): refunded to the lender, who adjusts your balance

You'll receive an email confirmation the moment your refund is issued.

What gets refunded

  • The full product price
  • Original shipping costs only if the return is due to a defect, damage in transit, or a Doodio mistake
  • For standard returns, original shipping is not refunded (we cover the return shipping label instead)

Damaged, Defective, or Wrong Item

If your order arrived damaged or you received the wrong item, please email support@doodio.store within 7 days of delivery with:

  • Your order number
  • A photo of the item and the packaging

We'll send a replacement at no cost, no return required.

Exchanges

The fastest way to get a different size or product is to:

  1. Return the original item using the steps above
  2. Place a new order for the replacement at any time

This way you don't have to wait for the return to be received before getting your new item.

Free Shipping Threshold

Refunds do not affect free shipping thresholds on future orders. Spend over $35 and your next order ships free.

International Returns

We accept returns from every country we ship to. International return shipping is the customer's responsibility unless the return is due to a Doodio mistake, defect, or damage. Customs duties and import taxes already paid are not refundable through us — please contact your local customs office for those.

Late or Missing Refunds

If you haven't received a refund after the timeframes above:

  1. Check your bank account again
  2. Contact your card company — processing can take additional time
  3. If you've done both and still don't see it, email support@doodio.store and we'll trace it from our side

Contact Us

We're a small team and we read every email.

Email: support@doodio.store
Hours: Monday to Friday, 9am to 6pm GMT
Response time: within 1 business day

Thanks for choosing Doodio. Your pet is family, and we treat your order like it.